I would like to take this opportunity to remind you and your citizens that your local Citizens Advice Craven & Harrogate Districts (CACHD) is up and running and able to provide help and support to everyone who needs it.

Although we’ve had to close our face to face interviews for now our staff and volunteers are working from home providing help and support over the phone and by email to almost as many people as we did before lockdown.

Our Services
• Online advice – 24/7 https://www.citizensadvice.org.uk/
• Email via our website – https://cachd.org.uk/email
• Phone – 01423 503591

Number of People Supported
In the year to end March 2020 we helped a total of 4,289 people with 11,943 issues (please see attached information).
Let me know if you would like further detailed analysis for your area down to ward level – just email me back.

Future Service Provision
The COVID-19 pandemic has forced us to re-think how our services are delivered.
It may be many months before we are able to restore face to face services and when we do we are expecting a significant increase in demand as government support for employees / businesses is withdrawn and there is continuing disruption to the economy.

With this in mind we are seeking feedback from our local Parish Councils about about how we can best support people in their areas.

Request for Feedback
Please would you take 5 minutes to help us improve advice provision in your area by responding to the following questions:

What advice services are most needed by the people in your local area ?
Can you think of any places or partnerships where CACHD could deliver services from?

We look forward to hearing from you soon.